Training programme

Essential Counselling Skills

This programme equips participants with essential counselling and helping skills to support staff and manage workplace concerns effectively. It focuses on active listening, empathy, and constructive responses that strengthen teamwork and workplace relationships.

Key Outcomes

  • Understand the role of counselling skills in the workplace
  • Apply active listening and basic helping skills
  • Respond constructively to staff concerns
  • Create a supportive and empowering work environment

Training Approach

Skills-based demonstrations

Reflective exercises and group sharing

Guided role-plays and case discussions

Practice-focused feedback sessions

Who Should Attend

Supervisors and managers

HR and people-management personnel

Team leaders and coordinators

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